Returns or complains

Return / Cooling period

You have a cooling off period of 14 days without giving a reason to return the product, starting on the day of delivery. The product can only be unused and if possible be returned in original packaging.

Would you return a part or the entire order?
Already received items you must then (undamaged) to send back to the return address below. Shop for Art will refund the entire purchase price to you. The shipping costs to return, however, for their own account.

“Note: Order one or more Digital products! Please pay attention to the following: After payment of the order, you can view a digital product immediately. By clicking on "Checkout" you cancel your right of withdrawal and you agree to immediate delivery. You can therefore NOT exchange or cancel a digital product.

All cancellations, returns and exchanges must be communicated in advance in writing to Joy for Art/zilverklei.nl. You must provide your full name, account number and invoice number, an address is required. You can either use our model form at the bottom of our terms and conditions set out in Annex 1.

For your convenience, you can also download the form below.

Modelformulier PDF

Modelformulier Doc

Customers from Europe should also mention the IBAN and BIC / Swift number of their own bank.

Any amount paid up within 14 days will be refunded.

Return address:

Joy for Art/Zilverklei.nl
Bijland 303
5403 VJ Uden
Netherlands

Send state your order / invoice along in your package.